Create a Request
Through your Account Dashboard, request a New Quote and follow the steps to describe your project requirements and upload reference files. Your submission will be assigned to a Project Manager, who will review your information as soon as it is submitted.
If the information you provide is sufficient to allow your Project Manager to proceed directly to providing a Quote, then you'll receive an email notification that your quote is ready.
If not, then your request will proceed to the next stage: Project Discovery.
Project Discovery
If your Project Manager needs more information about your request in order to prepare a Quote, you'll receive an email notification with guidance on what pieces of information are missing.
If you've received a notification that we need more information, simply log back in to your Quote Workspace and add this missing information, in the form of additional Project Notes and Reference File uploads.
You can also schedule a free 15-minute Project Discovery Call at any time, to go over these missing details.
Your Quote
You'll receive an email notification when your Quote is ready. Log back into your Account Dashboard and pull up your Quote Workspace to see a detailed breakdown of how we will complete your project.
Quotes are broken up by service item, with accompanying details specific to your project.
When you place your order, the Project Manager is notified to begin production.
Performance of Services
If your Quote contains a single service item, like 3D Printing, then the order will be completed within the lead-time defined in the Quote. If your order contains multiple services -- like 3D Design, 3D Printing, and Painting -- then the work will proceed step by step, with each step being completed within its respective lead-time as defined in your Quote.
Orders which include some form of digital design will involve a Creative Review stage, in which you are presented with the ability to review and approve -- or request revisions to -- all digital creative assets that you've hired us to make. After all digital assets have your approval, we proceed with the next stage.
Creative Review
If we're creating any sort of Digital design as part of your order, you'll have a chance to review and approve it before the project proceeds. If your order is solely a design order, then the Creative Review stage is the final stage prior to delivery. If your order includes multiple services -- like 3D Design and some form of manufacturing -- then the Creative Review process will take place once the 3D Design is complete, but before manufacturing begins.
In this stage, you have the ability to request Creative Revisions to the design, if anything looks out of place. Revision requests are performed until we receive your Approval, provided that your revision requests don't contradict either the Order line items or the provided reference materials.
Project Delivery
You'll receive an email notification when your Order is complete. If we prepared any digital assets as part of your Order, you can log into your Account Dashboard and pull up your Quote Workspace to find these files ready for download. You can save these deliverables to your Online 3D Model Library for viewing and storage.
If your order includes manufacturing, then your email notification will include any necessary fulfillment information regarding shipment, will-call pickup, or delivery handling.
